Refund Policy — Intellifields

We stand behind Intellifields Horizon. If you’re not satisfied, we make it straightforward to get your money back.

14-day money-back guarantee

We offer a full 14-day money-back guarantee on your first purchase — whether that is a monthly plan, an annual plan, or a one-time perpetual licence. If you are not satisfied for any reason, contact us within 14 days of your purchase date and we will issue a complete refund — no questions asked.

Perpetual licences

A perpetual licence is a one-time purchase and is covered by the same 14-day guarantee. If it is refunded, the licence is deactivated and will stop granting access the next time the application checks in. Outside the 14-day window, one-time purchases are non-refundable, because the licence does not expire and cannot be returned.

How to request a refund

Email support@intellifields.com with your order reference (available in your Paddle receipt) and we will process the refund promptly. Refunds are issued by Paddle.com, our Merchant of Record, and typically appear in your account within 5–10 business days depending on your payment method.

Renewal charges

Renewal charges are non-refundable after 48 hours of the renewal date. If you wish to cancel before your next renewal, please do so before the renewal date to avoid being charged.

Partial-year refunds

Partial-year or pro-rata refunds are not offered outside of the 14-day guarantee window.

✉ Refund requests: support@intellifields.com